IFS POSITIONED AS A LEADER IN 2019 IDC MARKETSCAPE: Worldwide Manufacturing Field Service Management Applications
The IDC MarketScape report notes that “manufacturers recognize the importance of the field service team to create wow experiences for customers and are investing in the tools and technology capabilities to execute on-demand service, driving revenue, efficiency, and the customer experience”. Leading providers like IFS address these requirements by offering a broad set of capabilities that support field execution within highly complex work environments, providing a connected view of field service which depends on real-time data and intelligence from assets and products to predictively support resolution.
The IDC MarketScape report discusses:
- Market dynamics motivating manufacturers to enhance the value being delivered and to remove any friction within the services being delivered
- Advice to manufacturers looking for a field service management application or platform
- IDC’s assessment of IFS's manufacturing field service management solution
Please visit IFS’s Service Management website for more details.
IDC MarketScape: Worldwide Manufacturing Field Service Management, by Aly Pinder, November, 2019, IDC #US44408719
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.