IFS RECEIVES HIGHEST SCORE IN COMPLEX SERVICE AND SUPPORT USE CASE IN GARTNER'S 2019 CRITICAL CAPABILITIES FOR FIELD SERVICE MANAGEMENT FOR 2 CONSECUTIVE YEARS


Gartner FSM CC Figure2  8 14 19.jpgIFS achieved the highest score from Gartner for Complex Service and Support Use Cases in Gartner’s Critical Capabilities for Field Service Management. Within the report, Gartner provides the following guidance: “Field service management application priorities vary significantly by use case, so we compare vendors using nine capability areas weighted differently for each of three use cases. Application leaders can use this research and its companion Magic Quadrant as part of a broader evaluation process."*

Read the full report to learn about:

  • Gartner's key findings from the study
  • Evaluation of multiple vendor Field Service Management products
  • What Gartner says about IFS
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon  request from IFS. 

*Gartner 2019 Critical Capabilities for Field Service Management, Jim Robinson, August 2019

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